Complaints
      institutional about us legal complaints

      We are committed to maintaining and managing a robust complaints resolution system. Our Complaints Policy seeks to ensure that our customers are given the highest standard of service in resolving complaints.

      For more detailed information, please download a copy of the Old Mutual Investment Group Complaints Policy. Complaints that are submitted in terms of the Financial Advisers and Intermediary Services Act, 37 of 2002 should be in writing and can be addressed to our Compliance and Information officers.

      If you are dissatisfied with our response, you may elect to contact the Ombud for Financial Services:

      FAIS Ombud

      Name: Ms Noluntu Bam

      Postal Address: PO Box 74571, Lynnwood Ridge, 0040

      Telephone: +27 12 470 9080

      Fax: +27 12 348 3447

      Email: info@faisombud.co.za